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Frequently Asked Question

Do you have a showroom?
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Currently we have two showroom in Wellington Region.
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What are the opening hours and address of your showroom?
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We are open 7 days a week.
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I need furniture in a hurry. Can I buy and pick up immediately in your showroom?
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We keep minimal stock in our showroom and all our bulky items are in our warehouse. If you are in a hurry, make sure you contact us and we can arrange for you to pick up.

What is the process after I place my order online?
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We will contact you within 24 hours after your order to schedule and confirm a delivery time. We will confirm with you again on the day of delivery. In the meantime, if you have any questions, please feel free to contact us.

Can I place my orders by phone?
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We accept orders over the phone, and pay over the phone, please feel free to contact us at 04 238 4489. Terms & condition apply.

What types of payment do you accept?
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We accept Visa, Mastercard, and Direct Debit for both online and in our showroom.

What is the availability of a product?
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Unless stated 'out of stock' all our products are in stock. You can have it in your house within 1 week, if you live in Wellington area.

Do your products require assembly?
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Most of our products require minimal assembly. However, we can fully install while we delivery to your home. After all, furniture purchasing should not be complicated. Term & Condition apply.

Can replacement parts and hardware be purchased?
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Although unlikely, but if any of your furniture need replacement parts that is not covered by our warranty, please send us a special request and we will do our best to get it from our manufacturers.

How much is shipping?
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To ease you shopping experience, we offer zone rate shipping on all products. If you are unsure about your address falling into which area,
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Can I pick up the furniture myself and save on shipping?
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For smaller items that we may carry stock in our showroom, you are welcome to pick-up for free. For larger bulky items such as mattress, they will not be available for pick-up and will only be delivery only. If you have any doubts on which items can be picked-up in our showroom, please contact us.

How soon can I receive my order?
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Unless otherwise specified, all our products are in stock. If you live in the Wellington area, that means we can deliver to your door within a week! No more ridiculous 3-months wait for a piece of furniture.

What is the warranty of the products?
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Oakano offers a minimum 12 months manufacturer's warranty against defects in material and workmanship on our furniture. Click here for more details about warranty & refund policy