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Warranty

WARRANTY

  • All our products / furniture carry a minimum 12 months manufacturer’s warranty unless otherwise stated.

  • All bed frames carry a 3 years warranty unless stated otherwise.

  • The warranty does not apply to any products sold as display unit, floor stock, repaired products or products that have a defect where this has been drawn to your attention before you purchased the products.

  • The warranty starts from the day you receive your product and we warrant our product to be free from defective materials or workmanship for the length of the warranty period.

  • The warranty is not transferable and only covers the original purchaser. Product must be purchased from an authorised store and you must hold the original store receipt (proof of purchase) to claim under warranty.

  • The warranty is for home use only, goods used in a commercial environment will render the warranty void.

  • Oakano furniture reserves the right to repair or replace any product that falls under the normal warranty conditions. Oakano furniture also reserves the right to refuse any warranty claim if under inspection the product failure is due to causes other than defective workmanship or materials that fall outside the normal warranty conditions.

  • We will meet all our obligation regarding warranties as set out in the Consumer Guarantees Act.

MATTRESS

All mattress carry a 5 years and unless stated otherwise.

We do not accept returns for mattress purchased through the retails, so please choose carefully. If you are unhappy with your purchase please contact us and we are happy to discuss options with you.

We will cover

  • Any defective part(s) that have failed, if after inspection it is due to manufacturing defect.

  • Any labour associated with repairing a mattress that meets the warranty conditions.

We will not cover

  • Mattresses that are defective that, after inspection is due to abnormal abuse or careless use of the mattress.

  • Mattresses that have been damaged during handling due to bending of the mattress or damage occurred due to transporting the mattress in a careless or unsafe manner.

  • Mattresses that have not been used on an appropriate foundation.

  • Mattresses that are badly soiled or stained in an unsanitary manner.

  • Damage occurred from clearing the mattress with unsuitable products.

  • Comfort preference, it may take time for your body to adjust to a new mattress.

  • Sheet fit, mattresses come in a variety of sizes, and we do not guarantee your old sheets will fit this new mattress.

  • It is normal for the mattress especially pillow top mattresses to have some body’s indentations, this is not considered a defect and is not covered under warranty.

We have the right to repair or replace any mattress if it falls under the normal warranty conditions. If in the case the same mattress or materials are not available, we will substitute materials of equal or better quality.

TIMBER FURNITURE

All our timber furniture carries a 12 months manufacturer’s warranty unless otherwise stated.

We will cover

  • Any defective part(s) that have failed if after inspection it is due to manufacturing defect or fault.

  • Any labour associated with repairing the furniture that meets the warranty conditions.

We will not cover

  • Product that are defective that after inspection is due to abnormal use or careless use of the product

  • Product that have been damaged due to misuse, or use in such a manner that is deemed inappropriate.

  • Damage occurred from cleaning the furniture with unsuitable products.

  • Damage occurred from incorrectly assembling the products.

  • Products sold as display unit, floor stock, repaired products or products that have a defect where this has been drawn to your attention before you purchased the products.

Due to the unique characteristic of wood you can expect to have knots and grains and other natural irregularities in the wood. No piece of wood is the same; these natural irregularities are not considered a defect and generally enhance the overall uniqueness and character of natural wood.

CHANGE OF MIND

Please choose carefully as cash refunds are not normally provided where you have simply changed you mind, made a wrong selection, not fit to the room or simply found the goods cheaper elsewhere.